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Total burn time for all candles are up to 180 hours and here's the breakdown per layer: Top layer is up to 40 hours. Middle layer is up to 60 hours. Base layer is up to 80 hours. ALWAYS BURN CANDLES 3 INCHES APART & REMOVE HANG TAG PRIOR TO BURNING.
Please allow 2 to 5 business days to process your order. We kindly ask for your understanding while navigating the current pandemic situation.
All of our braided wicks are made from 100% lead-free cotton and extensively tested to ensure the safest and best burn for your fragrance and vessel.
Our wax is a blend of soy and food-grade paraffin. Our research and development department has meticulously formulated this superior wax blend for optimal burn times and fragrance expression.
All Lumé Luxe fragrances contain naturally derived essential oils and ingredients, as well as select synthetic oils. This signature combination of high-quality ingredients allows our fragrances to maintain stability from batch to batch. It also ensures rich fragrance complexity and superior burning properties.
All Lumé Luxe candles are free from gluten, sulfates, parabens, and phthalates.
All of our products are cruelty free and free of animal-tested ingredients.
We ship to 50 of 52 United States (excluding Alaska and Hawaii) and also to Canada. Shipping times vary depending on your location. Shipments to the United States are 5 to 10 days and shipments to Canada are 5 to 8 days. We appreciate your understanding that the current pandemic situation may affect shipping times. Tracking information is provided with every order so you can keep informed on it's status.
Safety and quality are our top priorities, and every Lumé Luxe candle is thoroughly inspected prior to shipping. We will gladly replace any products damaged in transit and offer limited returns and exchanges when requested, within 10 days of product shipment. Please note that exchanges or returns may take up to 14 business days to process.
Lumé Luxe is committed to creating environmentally conscious products. Our vessels and packaging are made from recycled (and recyclable) materials. Candle papers are sustainably sourced and vegetable dyed. Our fragrance house takes extensive measures to ensure all fragrance oils are consciously derived. Despite some manufacturer’s claims, candles cannot be certified as organic due to the required process of turning natural wax into candle wax.
If you’re interested in wholesale candles, please contact us via the following form.
Always burn candles 3 inches apart and remove hang tag prior to burning. Achieve optimal burn by allowing your candle to create a full surface wax pool before extinguishing it. To avoid tunneling, ensure the wax liquefies from edge to edge. Additionally trim wicks to one-quarter inch prior to lighting and avoid dropping debris, such as wick trimmings or matches, into the wax. Always burn your candle on an even, temperature-safe surface, away from drafts. Discontinue burning when one-half inch unmelted wax remains at the bottom of the vessel — do not attempt to melt the remaining wax or burn the wick beyond the metal sustainer.
Once your candle has completed burning, our metal containers and lids can be upcycled to store small items, wrap gifts, or house potted plants. They are not intended for food or beverage use. To remove remaining wax, place the jar in the freezer for a few hours then knock out the hardened wax. To remove the metal sustainers, gently pull up on the sustainer using pliers or carefully slide a flat-head screwdriver under it to pry it off.
Special Order items are items that we do not currently have in stock, but can be purchased in advance for when we do. Once we have the items in stock, we will ship the Special Order to you directly. We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on or before this date, however sometimes things may take slightly longer than expected. Should you need to modify your Shipping Address or any alternative information, please email us at email@example.com. Your credit card will be authorized for the full order amount once your order is placed and charged accordingly. If you’re paying with a Gift card, the funds used to pay for your Special Order item will be deducted from the current balance on the card. If the total amount of the purchase exceeds your current Gift Card balance, the owing amount will be charged to your credit card upon completion of purchase.
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